PerformanceIQ · The operational guidance FedEx leaves to you
BC-Assist, a daily operations review, and dispatch engineering from experienced operators, so problems get handled before they get started.
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The problem
Under Network 2.0, one dispatch includes Ground and Express, day-definite and time-definite, SDO-pickups and deliveries. FedEx sets the service. How you engineer, dispatch, monitor and lead that day is yours alone.
What your customer can give you
Standards.
Packages, service areas, time windows, performance standards and a scorecard, every day.
What your customer can't give you
Training.
How to engineer, dispatch, monitor and lead a productive operation. The manner and methods belong to you by design.
So the "how" you do it gets made up.
No standard exists, so every operation builds its own manner & methods from scratch.
An ex-driver is or becomes your BC and dispatches the way drivers wanted it run: around every exception.
Every stop gets scanned. How the stop got completed never does.
A third of new hires are gone inside 90 days. Whatever method you had walks out with them.
eTruckBiz provides the structure FedEx can't.
Why eTruckBiz
Hundreds of Service Providers have come to us with this same problem: a P&D operation lacking a standardized framework for efficiency.
Every one of them was different. The structure that fixed it was the same.
The structure
A clear picture of where your operation stands today, and where it should go.
Engineered dispatch, measured methods and a trained BC, so the operation runs to a standard instead of to habit.
A daily review by people who've run operations like yours, so the standard holds when you're not in the building.
of Service Providers, one problem solved
structure, fitted to each operation
not quarterly: your operation reviewed every day
The cost of waiting
If the numbers are where you want them, and you're fine spending all your time working in the business instead of on it, stop here. Most owners reading this can't say that about either one.
What waiting to engage PerformanceIQ costs
Every week the "driver way" runs, it becomes more like the standard.
Each new hire learns the operation from whoever's left, not from any structure.
You remain the dispatcher, the trainer and the fire department, instead of the owner.
One conversation about your operation, with people who've seen hundreds like it. You'll leave knowing where you stand.
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How it starts
We pull your FedEx data and build your Standard Budget, an Expense Plan for your CSA, and your ezNumber. A baseline of where your operation stands today.
After you sign, we walk through the results with you. Then an eTruckBiz expert walks your station: dispatch, driver methods and the routes that cost you the most.
B.O.S.S. and ezRoute go live, your BC starts structured coaching, and the daily operations review begins.
What we commit to
You keep final say
We coach and recommend. The decisions stay yours.
You see everything
Daily reviews in plain language, not a monthly summary.
Your data stays private
Confidentiality agreements. Nothing shared.
Built for Network 2.0
The plan is built around the routes you run now, not the ones you used to.
What's in the program
Daily operations reviews. An objective read on your day, every day, with the root causes behind the good ones and the bad ones instead of a monthly summary you can't act on.
Tiered dispatch plans. Pre-built dispatch frameworks your BC can run to, so load balancing follows a plan on a heavy day instead of a hunch.
BC-Assist and FRO cross-training. Direct coaching and accountability for the people running your dispatch, plus cross-training so operational knowledge lives in your business rather than in one person's head.
Virtual Methods Evaluations. We review how your drivers actually work a stop, remotely and on a schedule, so methods get measured and corrected instead of left to habit.
Onsite evaluations. Periodic visits from people who have run operations like yours, looking at the things that stop being visible once you've worked the same territory for years.
Start with the Business Opportunity Analysis. We build your Standard Budget, an Expense Plan for your CSA and your ezNumber from your own FedEx data. You keep all three whether you sign or not.
What you'll leave with
What's at stake
Every exception turns into policy. Routes run the way drivers want them run, and nobody can say otherwise because nobody measured.
Dispatcher, trainer, backstop. Take a week off and the week falls apart, so you don't take the week off.
A third of new hires are gone inside 90 days. Each one takes what he learned with him, and the next one starts from zero.
FedEx judges the service numbers, not what produced them. You're being measured on the results of a method nobody engineered.
What changes
The operation doesn't get simpler. It gets engineered. And an engineered operation shows up in the numbers you've been chasing.
Before and after
Before PerformanceIQ
After PerformanceIQ
Methods made up on the fly
Methods engineered, measured and taught
The driver way
The standard
The owner is the dispatcher
A trained BC runs the day
Profit is whatever's left
Profit is planned for and tracked daily
Where you are right now
Which of these is yours decides what PerformanceIQ does first.
Starting out
You have routes, drivers and a spreadsheet. You didn't get the way to run them. The first year is where methods get conjured up, and where they harden.
Up and running
The operation works because you're in it. The method lives in your head and your BC's habits, and after years in the same territory you can't see what an outsider would.
Scaling for growth
Every station drifts toward its own method. One runs clean, another runs the driver way, and from the outside they look the same until the numbers come in.
From Service Providers running it
Expanding into another facility was a big undertaking, and having eTruckBiz’s support made a huge difference. Their help with route planning allowed us to focus on hiring, training, and managing our team instead of getting buried in the details. Without their support, we would have spent hours every day trying to figure out the routes ourselves. Having that expertise and support gave us the confidence to expand and successfully manage the operation.
Vince Stempien
Service Provider
Questions we get
Before you sign, the Business Opportunity Analysis gives you a baseline. After you sign, the review session and onsite visit are where the gaps get named, and the daily review starts as soon as setup is done. How fast things change after that depends on how fast the plan gets run, which is why BC-Assist is part of the program and not just a report.
A scheduled, remote review of how your drivers work their stops, measured against a standard rather than against habit. You get the findings and the corrections, and your BC gets the coaching to hold them.
The average number of stops per dispatch your operation needs to run to deliver the owner's benefit in your Expense Plan. It's a proprietary eTruckBiz calculation, built from your Business Opportunity Analysis, and it turns a budget into one number the whole operation can rally around.
How your drivers actually work a stop, and how your BC actually dispatches. Habits that made sense under the old network stop making sense under Network 2.0, and familiarity hides them. Virtual Methods Evaluations and onsite visits exist to see what you can't, because you're too close to it.
The opposite. PerformanceIQ makes your BC better and makes your business less dependent on any one person. Direct coaching, engineered dispatch plans, and FRO cross-training mean the operational knowledge lives in your processes, so a resignation doesn't take your operation with it.
You can get opinions. Neighboring contractors compete with you for drivers, station resources, and route expansion, which means their advice arrives with an interest attached whether they intend it or not. PerformanceIQ gives you a dedicated advisor whose only measure of success is your operation. And FedEx can't give it. The manner and means are yours by contract.
That's where it earns the most. One standard gets engineered and taught at every location, daily reviews from every station land in one place, and your remote BCs get the same coaching and accountability as the ones you can drive to.
PerformanceIQ covers how the operation runs: dispatch, methods and your BC. SafetyIQ covers drivers, training and VEDR. BudgetIQ covers the numbers. AdminIQ covers payroll, HR, recruiting and compliance paperwork. All four run on the same B.O.S.S. software system and are part of the Business Growth and Support System. Most contractors start with whichever one is eating the most of their week.
Hundreds of Service Providers started where you are: running an operation nobody taught them to run. The first step is the one most of them took.
The Business Opportunity Analysis is free, built from your FedEx data, and yours to keep.
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PerformanceIQ is one of four programs in the Business Growth and Support System. See also AdminIQ, BudgetIQ, and SafetyIQ.