No refund policy

eTruckBiz delivers services, not products. The work we do exists in strategy, consultation, and guidance. Once delivered, these services cannot be returned or undone. This is the foundation of our refund policy.

When you engage with us, you're investing in expertise and time. Our team commits resources to your specific situation, develops custom approaches, and provides actionable insights tailored to your business. These deliverables have value the moment they're provided.

We recognize that business decisions don't always work out as planned. If you believe a service failed to meet the description provided at purchase, we'll listen. Submit your concern in writing to clientcare@etruckbiz.com with specific details about what went wrong. Our support team will review your case fairly and determine if an exception applies.

This policy protects both parties. It ensures we can invest fully in your success without financial uncertainty. It also means you should approach your purchase thoughtfully, ask questions before committing, and confirm that our services align with your needs.

We stand behind the quality of our work. If you have doubts before purchasing, reach out. We're happy to discuss whether eTruckBiz is the right fit for where you are in your business journey.