The tools, people & structure for a successful standup
- Tools: B.O.S.S. software for routing, dispatch, timekeeping, and payroll
- People: subject-matter teams in admin, safety, budgeting, and negotiation
- Structure: the systems and processes to run it as a business from day one
You'll have the contract, but not the manual
FedEx sets performance goals but must leave new owners in the dark, navigating conflicting advice and uncertainty. You'll need to learn:
How to master "Manner & Methods" without an official FedEx playbook
Specialized financial strategy and monitoring
How to navigate unfamiliar administration, leadership and compliance issues
Your Trusted Guide for Success
We have spent decades guiding hundreds of contractors through the FedEx landscape. Our systems have transformed many new operators into multi-millionaires by providing the structure FedEx contractually cannot.
We know this landscape. We have guided hundreds of contractors through it.
Our systems built multi-millionaires from new operators like you.
The Business Growth & Support System and BOSS software are your operation manual.
A simple path to a stable standup
The owners who start strong don't figure it out on day one. They're ready before it. The path starts at least a month before your standup date.
Start the BGSS early
Bring us in a month or more before standup. We build your business structure on the Business Growth & Support System framework and set up B.O.S.S. for dispatch, , and payroll before the first package moves.
Finalize your operating and financial plans
Work with our team to lock in your standard budget, expense plan, staffing, and daily operating plan, so you know what the business should earn and cost before you're living it.
Focus on your drivers. We handle the rest.
The BGSS takes on the non-revenue-producing work, like payroll, HR administration, driver onboarding, and reporting. You put your time where the revenue is: your drivers and your daily operation.
Skip the mistakes almost every new owner makes
New contractors make the same expensive mistakes, and most don't realize they're making them. Our team has seen every one. The BGSS is built to stop them before they cost you.
Too few drivers at standup
Recruiting no drivers, or too few, before standup, then scrambling to cover routes once the contract begins.
Prevented by AdminIQ →Working on the wrong tasks
Spending your time on non-revenue-producing work instead of the driver activity that produces revenue.
Prevented by AdminIQ →Assuming your BC has your interests at heart
Trusting that your BC is making decisions in the best interest of your business, without a way to check.
Prevented by PerformanceIQ →Believing your service area is correctly engineered
Accepting routes and work areas as they were handed to you, even when they're costing you money.
Prevented by PerformanceIQ →No financial monitoring system
Without daily monitoring, poor productivity and unnecessary dispatches go unnoticed and uncorrected.
Prevented by BudgetIQ →Learning by making mistakes
Paying for every lesson yourself instead of using the experience of people who have already learned them.
Prevented by the full BGSS →You can pay for these lessons yourself, or you can skip them.
Schedule My Working SessionProfitable sooner. A better life sooner.
New owners who get off on the right foot don't spend their first year recovering from it. They put reliable FedEx cash flow to work and get profitable quickly.
Most new businesses spend years hoping customers pay. Your FedEx contract gives you reliable cash flow from the start. Start right, and that cash turns into profit instead of covering early mistakes.
The quicker that happens, the better everything else gets: your finances, your time, and your life outside the business.
Profitable sooner
With staffing, spending, and yield right from day one, your settlement goes toward profit, not toward paying for lessons.
Cash you can plan around
A budget in place and your numbers reviewed every day. You know what's coming in, what's going out, and what you keep.
Your time back
Payroll, timekeeping, and recruiting are handled every day, so your hours go to your drivers and your revenue.
Routes covered with the right drivers
Drivers recruited before standup and trained properly, so you're not scrambling to cover routes.
Strong standing with FedEx
An operation run to a standard, with safety KPIs managed daily, shows FedEx an engaged owner. When FedEx looks for someone to take on more, it turns to owners like that first.
Room to grow
Once the business is profitable and stable, you choose what's next: keep building, or expand.
Start right, get profitable sooner, then decide how far you want to go.
Schedule My Working SessionOwners who started right
Real results
"We went from panic to profit in the first quarter because we had a real system to follow."
"The difference between guessing and knowing is everything when you're starting out."
"Having the blueprint meant I avoided the mistakes that cost other new owners tens of thousands."
This is how eTruckBiz works with you
Every business eTruckBiz supports runs on the BGSS. It isn't a menu of tools. It's our software, our team, and our processes working together from before your standup date, so you stand up smoothly and keep your attention on revenue generation.
Runs your back office
Payroll, HR administration, and the paperwork that doesn't generate revenue, handled by our onshore admin team.
Builds your operating structure
Service standards, performance coaching, and the systems that make results repeatable instead of luck or hustle.
Safeguards your drivers and your contract
Camera and driver-safety technology, coaching, and reporting that shows what safety is costing or saving you.
Protects your finances
A standard budget, expense plan, and cash-flow oversight, so you know what the business should earn and cost.
Your Professional Back Office, Out of the Box
During your first 9 months, your most valuable asset is your presence at the terminal. AdminIQ provides a tried-and-tested administrative structure that handles the time-consuming tasks for you, so you can spend your energy monitoring driver performance and mastering your new operation.
Administrative Services Manager
A dedicated Administrative Services Manager provides expert assistance with critical admin tasks during startup.
Driver Recruiting
Our driver recruiting never stops, even on weekends, so you have drivers in the pipeline when you're most vulnerable.
First Advantage Processing
The eTruckBiz team will handle the time-consuming First Advantage process, so new owners don't have to.
New Driver Onboarding
Ensures compliant driver onboarding, allowing new contractors to focus on standing up without the added stress.
Payroll Processing
Timekeeping records are reviewed daily and payroll is processed every day. It saves you precious time and keeps you compliant, making audits stress-free and seamless.
HR Administration
Specialized support & training that gets and keeps you compliant. All the tools you need in one integrated place
Monthly Maint. Reporting
Another important but burdensome task that is better handled by our staff while you learn your operation
Administrative Structure
Most importantly, save the time of building admin systems & processes needed for successful operation
Skip The Learning Curve
Expertise in the FedEx Service Provider model is in short supply. PerformanceIQ equips you with the tried-and-tested methods you need to run your service, develop your BC, and master your daily operation from day one. Don't learn by making costly mistakes—lead with the knowledge of a veteran.
Experienced Operations Engineering Guidance
Training, coaching & critiquing so that more than one person knows how to deal with your load planning. Learn all about this critical operational function.
Evaluations, Observations & Engineering
Helpful assistance based on live tours of your operation. Get proper route engineering & optimization which is a highly sought after skill. Properly engineered work areas are the foundation of a profitable operation.
BC Assist: Training, Evaluation & Consulting for Your BC
You will be highly dependent on your BC before and after you get started. How can you be sure that your BC is doing things that are in the best interest of your business? Growing your BC is one of the best investments you can make in your business.
A Critical & Experienced Look at Your Operation
When you are just starting up, you often don’t have time to review results. And if you do, would you know what to look for? We do. Every day, we review your operation and send you an operations report. When a driver or a situation needs attention, we do a live look-in or a stop-time review that day. What is focused on expands and gets better.
Training & Knowledge Not Available Anywhere Else
This is training FedEx would provide if it could. It can't. We can. Attendance at any eTruckBiz training class, held anywhere in the country, is included in this program. Travel is not included.
Safety that shows up in your settlement
At standup, every driver is new to your operation, and every mistake shows up in your settlement. SafetyIQ puts technology, trained people, and reporting around your drivers from day one, so safety is managed as a result, not just recorded.
Camera and driver-safety technology
Included in the program, not a separate purchase.
VEDR administration and coaching
Every day, we review the events from your VEDR system and generate the documentation that keeps you compliant with FedEx safety KPIs. Events are coached, not just scored.
Ongoing driver safety training
Safety training for your active drivers, on a continuing basis.
The Safety Desk
One contact for every safety issue.
Safety financial reporting
See what accident charges and safety earnings are doing to your settlement.
Protect your cash flow from day one
Money moves fast in a new operation. Without proper financial structure, you'll miss the warning signs until it's too late. BudgetIQ gives you the visibility and controls to keep your investment secure while you scale.
Standard Budget Development
How settlement engineers value your CSA in a standard expense category format. Provides general guidance for expense plan development.
Expense Plan
Planned spending based on your situation, standard budget & actual expense structure. Provides guidance for planned owner’s benefit and dependent operational goals.
ezNumber
Make the complex simple. A proprietary productivity metric needed to be achieved in order to realize planned owner’s benefit. A basic metric every new service provider needs.
Daily Dispatch Yield Report
The most impactful report for spotting financial problems and leaks before they become business-ending. Our staff reviews it every day at 8:45 a.m. Central and shows you where to make corrections.
Specialized Accounting
Utilize our team of experienced accountants who understand the nuances of your business will customize your set up specifically for this space
Negotiation Preparation
Your expenses are expressed as negotiated charges. Use for pre-negotiation planning and during your negotiation with our negotiation consulting expert
Near Term Forecast
Tactical revenue and spending picture and plan based on forecasted settlement & expenses. Essential for financial awareness.
The Command Center for Your New Operation
Our structured Software Systems minimize mistakes and maximize profit margins, ensuring a successful launch for new contractors.
Questions
Find answers to what matters most
FedEx is legally barred from directing how you manage your business. They set the results you must hit, but they cannot tell you the manner, method, or means to get there. That gap is where most new owners struggle. We fill it.
It's both. BOSS software gives you the dashboard to track everything in real time. The Business Growth & Support System provides the consulting & services framework that utilizes your data to make it ridiculously simple to get your business started. Together, they're your key to success.
Depending on the situation, the best time is roughly a month before you sign the contract, but the second best time is today. Every day you operate without a system costs you money and compounds mistakes. Starting now means protecting your investment from day one.
BOSS uses a real-time API connection that pulls data from FedEx systems and your operations to create one unified view of your business. You see what's working, what's not, and where to focus your effort. No manual data entry. No guessing. There is nothing else like it in this space.
It's never too late to build a foundation. Many owners come to us after their first year realizing they built bad habits. We help you rebuild the right way and recover lost profit.
Ready for more?
Let's talk about your situation