Real results from FedEx Service Providers.

The biggest value I've gotten from eTruckBiz is having someone help us get into the weeds and look at things we might otherwise overlook. When we went through Network 2.0, they helped us understand the numbers, identify where the assumptions didn't match reality, and figure out what we needed to achieve each day. Having that outside perspective and someone who understands the contractor business has made a huge difference. It has given us a much better handle on the operation and helped us make changes with confidence.

One of the biggest things eTruckBiz helped us understand was the true cost of our labor. We had been looking at day pay for years, but once we started tracking the actual hours, we could see what we were really paying people per hour. That changed the way we looked at our labor and gave us a much better foundation for moving to an hourly model. It made the decision much more straightforward because we were working with real numbers instead of assumptions.

Before working with eTruckBiz, we were in a very difficult situation. We were dealing with contingency, recruiting challenges, and significant financial penalties, and we were running out of options. eTruckBiz came in with a plan, helped us get organized, and gave us the guidance and resources we needed to turn things around. They helped take the chaos out of our operation and allowed us to focus on running the business instead of constantly putting out fires. Today, our service results are strong, our operation is becoming more efficient, and we can finally see the business moving in the direction we originally envisioned. eTruckBiz didn’t just give us advice—they gave us a plan and helped us execute it.

Expanding into another facility was a big undertaking, and having eTruckBiz’s support made a huge difference. Their help with route planning allowed us to focus on hiring, training, and managing our team instead of getting buried in the details. Without their support, we would have spent hours every day trying to figure out the routes ourselves. Having that expertise and support gave us the confidence to expand and successfully manage the operation.

Implementing eTruckBiz AdminIQ has been a game-changer for our business. As a FedEx contractor, managing multiple-facility operations used to be overwhelming, but the AdminIQ program has relieved us of many time-wasting admin processes. From payroll and compliance to tracking performance metrics, everything is now organized in one easy-to-use platform.

You can’t afford to not recruit. You have to stay on top of it and understand the cost of having an unseated truck. Recruiting costs me about 1% of my revenue, but when you consider the impact of keeping trucks running and getting drivers to stay longer, it becomes an investment not just an expense.