Business Operations Support Software

Take full control of your operation using one unified software platform

Reduce stress, save time and cut down on costly mistakes by seeing the things that are hard to see. AI-Powered Route Optimization, turn-by-turns, timekeeping, payroll, scheduling and dispatching. Everything you need in the most comprehensive suite available.

The problem: the app stack

Using an “app stack” to manage your operation is confusing & costing you money.

Relying on separate applications for route optimization, payroll, maintenance, and communication creates real operational friction for Service Providers contracted to FedEx — in six specific ways.

01

Data Silos

Information stays locked inside individual tools.

02

Manual Entry

Managers waste hours copying data across systems.

03

Delayed Reporting

Real-time profitability tracking becomes nearly impossible.

04

Higher Costs

Multiple software subscriptions add up — in time and money.

05

Training Fatigue

Drivers must learn several different interfaces.

06

Security Risks

Managing user permissions across platforms is difficult.

These are the costs of running on an app stack. One platform removes every one of them. See what you get instead ↓

Why we built it

Nobody built this for you. So we did.

The stack you’re running isn’t a mistake you made. It’s what happens when an industry gets handed a business model and no tools to run it. You bought a routing app because you needed routing. A payroll service because you needed payroll. A timekeeping tool, a spreadsheet, accounting software, a VEDR subscription. Every one of those decisions was correct on the day you made it.

What nobody sold you was the thing that connects them.

We spent twenty five years inside FedEx before we built any of this — learning the settlement math, the dispatch logic, and the KPIs from the side of the table that writes them. Then we spent years building software for one business model and one only. Not a general fleet platform with a delivery module bolted on. A system that knows what a stop is, what a dispatch yield is, and what your contract actually pays you.

We’re not guessing at your business. We help you run it.

Two eTruckBiz team members reviewing a dispatch board on a monitor

1,200+

Operations supported

$200M+

In contractor payroll processed annually

25 Years

Inside FedEx before we built a thing

The software is the part you can see. The people who built it are the reason it works.

Getting started

Three steps. Most of the work isn’t yours.

1

We map what you’re running now

Our team is triggered as soon as your account is created. We will evaluate your current situation and determine your system setup plan. We will gather the needed data and prepare it for system integration.

2

We do the setup

Our team handles the data migration and the entry. There are a handful of things only you can give us. The rest of the busy work is ours, and most operations are running in days rather than months.

3

We stay until your team doesn’t need us

We help train your people on the parts they’ll actually touch, and we stay on the phone through the first weeks. Dispatch running without us in the room is the finish line, not the sale.

What we commit to

The setup burden is ours, not yours.

You have an operation to run. Migrating your data is our job, and we’ve done it enough times to know where it goes wrong.

Days, not months.

Most operations are live within a few days of handing us their data.

Your numbers stay yours.

Nothing you give us goes to FedEx, and nothing gets shared with another Service Provider. Ever.

You’ll talk to people who’ve done this work.

Not a ticket queue. The people answering your questions have worked inside this model.

You’re already paying for all of it. Just in seven places.

One platform, built for one business model. You can be running on it this week.

Plans start at $99.95 a month plus $7.95 per user. Month to month, no contract.

No program purchase required|Setup included, no fee|Most operations are live in days|Your numbers never go to FedEx
The solution: one platform

Cutting-edge features for contractor success

Everything you need to run your FedEx operation, in one platform.

AI route optimization

Stop density, traffic and time windows are calculated to build the most profitable route for every driver, every day.

Motive integration

Live vehicle locations from Motive flow straight into your dispatch map, so you can see the whole day in one place.

Time-definite priority

Time-definite commits can be manually prioritized and tracked through completion, helping ensure service guarantees are not missed.

FedEx connection

A direct connection to FedEx brings real-time data into your dashboard, so your numbers reflect what is happening today.

Provisional punches

Driver punches are captured as they happen and held as provisional until reviewed, so payroll starts from clean time.

Employee & vehicle administration

Every employee and vehicle record lives in one place, tied to your scheduling, payroll and dispatch.

Why eTruckBiz software?

Unmatched industry experience

Years of dedicated work inside the FedEx space means we understand the contract, the model, and the pressures — you get a partner who already knows your business.

Comprehensive all-in-one solution

From dispatch to payroll, every part of your operation lives in one platform — no more managing multiple systems that don’t talk to each other.

Proven track record

A large and growing customer base, and constant investment in the platform — with a record of helping contractors save time and money while running leaner.

Client reviews

Game changer

“Before eTruckBiz, our dispatching, payroll, and compliance were all over the place — hours every week just getting data to sync. Now everything is in one place. BOSS gives me a clear view of the entire operation, and the driver app streamlined our routes. We cut administrative time and saw a real increase in on-time deliveries and profitability.”

Alex P. — Tiger Logistics

Multi-station

“eTruckBiz helped us streamline our operations, cutting down on errors and saving valuable hours each week. PerformanceIQ gave us the data we needed to track driver performance and improve efficiency across all of our facilities.”

Maria S. — ITP Deliveries

Software-only pricing

One plan. Simple pricing.

One base price, plus a flat rate for each user.

Frequently asked questions

Why charge by active users instead of by truck?

The eTruckBiz suite of apps and services encompasses every aspect of your operation, and it is used by everyone in your operation. It is significantly more than just maps for finding and performing stops. Because of the data and maintenance costs associated with a broad business support software system, our pricing is more in line with what is needed to provide this service.

Is it more expensive than routing-only software?

In most cases, the eTruckBiz Business Operations Support Software on its own, as a stand-alone product, is priced significantly less than other routing packages that provide far fewer features. This supports our mission of helping you simplify your business so you can maximize your results.

How do you count active users?

First, we identify unique users and drivers associated with your business that are transmitted to us through our API connection with FedEx. Then we identify any unique log-ins into the eTruckBiz software system on behalf of your company and merge the two results together to get the number of unique active users for your company for a billing period. You never have to report your user count to us — we count them automatically, including temporary users and helpers.

What if I have a multi-facility or contingency operation?

Our pricing program puts you in control, with the ability to bundle multi-facility operations under the same plan. Our Enterprise plan charges according to the total number of users across your entire enterprise, giving you the pricing strength you deserve as a multi-facility operator. For example, three operations with 15 users each are billed as 45 users ($583) instead of three separate 15-user plans ($657).

Is eTruckBiz difficult to set up and learn?

Our team provides a seamless onboarding experience. We work with you to upload your initial data, and our intuitive interface is designed for quick adoption. Our dedicated support team is always available to help you get the most out of the software, ensuring a smooth transition with minimal disruption to your operations.

I already use spreadsheets and other tools. Why switch?

While existing tools might get the job done, eTruckBiz replaces disconnected systems with a single, integrated platform. That eliminates manual data entry, reduces errors, and provides real-time visibility into your entire operation. By centralizing everything, you save significant time and gain the insights needed to drive profitability and growth.

What if I need help with the software?

We pride ourselves on exceptional onshore customer support. Our team is available to assist you with any questions or issues that arise. We offer comprehensive training resources, a searchable knowledge base, and direct access to our support specialists so you are never left in the dark.

How does eTruckBiz handle real-time FedEx data?

eTruckBiz has a valuable, rare API connection with FedEx that provides real-time data, which is a key advantage. This integration allows B.O.S.S. to give you a live, accurate view of your operation — data that is crucial for analyzing performance, making informed decisions, and optimizing your routes and resources with tools like OPTIX.