AdminIQ · Administrative and compliance program

Eliminate back-office overhead and master compliance with AdminIQ.

AdminIQ puts a dedicated administrative manager and their team plus the software behind it on your operation. The paperwork stops being yours.

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A Service Provider hands a stack of paperwork and folders across a conference table to a smiling eTruckBiz administrator, with a laptop dashboard in the foreground and unbranded delivery vans outside the window.

The problem

Network 2.0 didn’t reduce complexity. It multiplied it.

The work that was already yours didn’t go anywhere.

Driver payroll
Timekeeping
Recruiting
First Advantage
Government Compliance
Contract Compliance
Driver Onboarding
Maintenance records
Policy Documentation

None of it is difficult. All of it is relentless. And it costs you in five places.

01

Driver turnover

Slow onboarding and payroll disputes push drivers out.

02

Fleet downtime

Unreviewed inspection and maintenance records become breakdowns.

03

Misplaced Focus

Admin tasks take attention away from revenue-generating activities.

04

Compliance Exposure

Missed records turn into audit findings.

05

Unproductive Staff

Home-grown admin help has to be trained in a highly specialized environment.

The admin trap

A stressed Service Provider rests his head in his hand at a desk buried in stacks of paperwork, folders and binders, with delivery vans parked at the docks outside his office window.

Revenue-generating leadership

A smiling Service Provider holding a route map tablet talks with a young driver beside a delivery van, with a row of unbranded white vans parked at the terminal docks behind them at sunrise.

It doesn’t have to be this way.

AdminIQ removes the back-office burden so you can focus on building a more profitable, audit-ready delivery operation.

What’s at stake

Your investment is too big to lose over paperwork.

Operating agreement violations can lead to:

Serious
Route reductions
Costly
Financial penalties
Worst case
Termination

It isn’t common, and you usually get the chance to fix a problem first.

Where it usually starts
Records nobody had time to keepA step skipped in a busy weekA file that never got opened

You don’t have to take that risk.

Why eTruckBiz

We don’t teach you the paperwork. We do the paperwork.

Advice doesn’t take a single hour of paperwork off your week. A team that does the work does.

What you’re offered
✕Courses
✕Coaches
✕Consultants
✕Tips from other contractors
What AdminIQ gives you
✓An onshore team that does the work
✓Visible to you in B.O.S.S.
✓Built only for FedEx contractors
✓Knows what FedEx asks for

You keep the decisions. We take the work.

A relaxed Service Provider with a coffee mug smiles at his laptop dashboard showing completed tasks with green checkmarks, while a row of delivery vans sits outside the window behind him.
Hundreds

Of Service Providers supported

20 years

Inside FedEx before we built any of this

Onshore

Teams, not an offshore call center

What’s included

Seven things that stop being your job.

Every subscription includes B.O.S.S. software.

Administrative Services Manager

Your dedicated admin professional, with a team behind them.

  • ✓
    One point of contact
  • ✓
    Dedicated team leader
  • ✓
    Experienced support staff

Payroll as a Service

Driver payroll, sent to you weekly for review before it runs.

  • ✓
    Time and wage calculations
  • ✓
    Tax filing
  • ✓
    Federal, state, FEC and DOT compliance

TimekeeperIQ

Time records that hold up when someone asks.

  • ✓
    Provisional punches fill gaps
  • ✓
    Driver self-verification
  • ✓
    Real-time remote dashboard

Driver Recruiting

Steady hiring instead of scrambling when someone quits.

  • ✓
    Sourcing and applications
  • ✓
    Screening and road tests
  • ✓
    First Advantage background checks, MVRs, drug tests

Human Resources

People-side support, fully documented.

  • ✓
    HR policies and documentation
  • ✓
    Compliance support
  • ✓
    All-in-one HR technology

New Driver Onboarding

The same process for every hire, without you running it.

  • ✓
    System setup and paperwork
  • ✓
    Policies and video orientations
  • ✓
    e-Verify

Fleet Administration and MMRs

Monthly maintenance reports and records, handled.

  • ✓
    Maintenance cost tracking
  • ✓
    Vehicle schedules and service records
  • ✓
    DOT requirement support

What changes

Your time back, and a business that is stable.

10–20
hours a week back
What most clients report
For you
✓Hours back for the operation, or your family
✓No admin on your mind at night
✓Less stress
For your drivers
✓Paychecks are right
✓Onboarding is organized
✓Policies exist and get followed

Drivers who feel stable stay longer. When turnover is one of your largest costs, that’s not a soft benefit.

A smiling Service Provider shakes hands with one of his drivers at shift start while other drivers holding coffee and scanners laugh along, with the loading dock and delivery vans behind them.

Where you are right now

The same program. Three different reasons to want it.

What AdminIQ is worth to you depends entirely on which of these describes your operation.

Starting out

You’re standing up a new contract.

  • ✓
    A proven template and real guidance
  • ✓
    No learning admin during a standup
  • ✓
    Hundreds of thousands in first-timer mistakes avoided
  • ✓
    Your attention on learning the operation
For new Service Providers →

Up and running

You’re established and out of hours.

  • ✓
    Focus on your drivers, not paperwork
  • ✓
    Good standing, with proof on file
  • ✓
    Busy work off your plate every week
  • ✓
    No back-office turnover, no gap in service, ever
For established operations →

Scaling for growth

You’re adding locations.

  • ✓
    One cost-effective system for every site
  • ✓
    Control of admin in every location
  • ✓
    No new admin staff at each site
  • ✓
    Policy and management in one place
For expanding operations →

From Service Providers running it

What it’s actually like.

Organized and in control

“Implementing eTruckBiz AdminIQ has been a game-changer for our business. As a FedEx contractor, managing multiple-facility operations used to be overwhelming, but the AdminIQ program has relieved us of many time-wasting admin processes. From payroll and compliance to tracking performance metrics, everything is now organized in one easy-to-use platform.”

Randy Martin
Luna Delivery

Simplifying the complex

“You can’t afford to not recruit. You have to stay on top of it and understand the cost of having an unseated truck. Recruiting costs me about 1% of my revenue, but when you consider the impact of keeping trucks running and getting drivers to stay longer, it becomes an investment not just an expense.”

Steve Crawford
30-Year FedEx Veteran & Transportation Operator

How it starts

Three steps. It starts with what admin should cost.

1

Your Standard Budget

We build a standard budget and expense plan that shows what your administration should cost. You keep it whether you sign up or not.

2

Our Teams Set Up

Once you sign up, AdminIQ teams gather what they need and handle every setup process, without disrupting your operation.

3

You Get Your Time Back

More free time, and peace of mind knowing professionals are handling your compliance items.

What we commit to

You can see everything. Plain-language reports and a dashboard for operations, financials and compliance.

No more turnover in your back office. When our staff changes, your service doesn’t.

Questions we get

The things people ask before they start.

How can I justify the cost when I can do the administrative work myself for free?

It may feel like saving money, but you’re spending time that could be generating revenue. Clients find that the hours they get back and the professional compliance work outweigh the cost. AdminIQ is an investment in the stability of the business, not an expense on top of it.

Will I lose control of my operation by outsourcing administration?

No. AdminIQ acts as an extension of your business, not a replacement for your leadership. You keep full control and final say on every decision while we handle the day-to-day burden.

How can I trust you with my payroll and financial data?

AdminIQ uses security protocols and confidentiality agreements to protect your financial and personal information. Our teams are trained professionals who hold to strict standards of discretion and ethical conduct.

Onboarding sounds complicated. How long will it take to get started?

We’ve made onboarding as simple as we can. A dedicated team guides you through every step, and we handle the heavy lifting of gathering information and setting up your account, so you start benefiting with minimal disruption to daily operations.

How do I know you actually understand a FedEx Service Provider’s needs?

AdminIQ was built from the ground up by people with deep experience in this specific contractor model. Our services are tailored to the real requirements of your business, including compliance, reporting, and operational needs.

Shifting your focus off work that doesn’t matter is the right move.

Bring your numbers. We’ll show you exactly which hours you’re giving away and what getting them back is worth.

Free. A working session on the administrative work you’re doing yourself.

Schedule My Working Session

Your numbers, an honest comparison. No charge, no pitch, no obligation.

AdminIQ is one of four programs in the Business Growth and Support System. See also BudgetIQ, PerformanceIQ, and SafetyIQ.