This is an understandable question. Think of an Interim BC not as an expense, but as a crucial investment in your operational stability. The cost of a leadership void—in the form of missed pickups, service failures, low driver morale, and lost productivity—can far exceed the cost of an Interim BC. Our experts quickly identify and fix inefficiencies, prevent costly mistakes, and ensure your team is meeting all compliance standards, which protects your bottom line and your contract.

An effective BC's skill set is not tied to a single operation; it's about a deep understanding of logistics principles, driver management, and proper operational methods. Our Interim BCs are seasoned professionals who have successfully run multiple FedEx operations. Their fresh perspective allows them to spot inefficiencies that an in-house team might overlook. They spend their time training, coaching, and implementing proven systems, so your drivers and remaining staff learn to operate effectively even without daily oversight.

Absolutely not. While our Interim BCs are fully capable of doing any job on the team, their primary function is to be a force multiplier for your entire operation. They are not there to simply fill a route. Their role is to train, mentor, and implement proper operational methods with your existing team. They turn a gap in leadership into a strategic opportunity to make your whole team more productive, efficient, and profitable for the long term.

The Interim BC program is designed to be flexible and temporary. The typical engagement is anywhere from 2 weeks to 3 months, based on your needs. If you successfully hire a new permanent BC sooner than anticipated, our Interim BC will focus on providing a seamless, on-the-job training experience for your new hire, ensuring they are fully up to speed before the engagement ends.

Our Interim BCs are focused on long-term improvements. They will conduct on-the-road training for drivers, implement best practices for dispatch and terminal procedures, and instill a culture of accountability. The goal is that when they leave, your operation is not only stable, but it's fundamentally stronger and more efficient than it was before the vacancy.

We take the time to understand your operation and its culture before we deploy an Interim BC. Our consultants are trained to be adaptable and to lead with a "coach-first" mentality. Their focus is on building trust and rapport with your drivers by demonstrating their expertise and commitment to the team's success, which helps them integrate quickly and effectively.

The program is a strategic solution for succession planning. By using an Interim BC to train your next permanent hire, you are investing in a seamless transition. This eliminates the risk of a new BC being thrown into the deep end, and it ensures that your new manager has the tools and training to lead from day one, which protects your business and reduces long-term turnover.

You must be a PerformanceIQ client to utilize the Interim BC program because the program is built to be a cohesive solution. The Interim BC isn't just an individual—they're the on-the-ground extension of a comprehensive support system.

Data-Driven Decisions
The foundation of the Interim BC's effectiveness is the PerformanceIQ program. This platform provides the critical data and analytics needed to diagnose operational issues. Without access to this information, the Interim BC would be working without a map. PerformanceIQ gives them the immediate insights they need to quickly identify problem areas, whether it's inefficient routes, low driver productivity, or recurring service failures. This data-driven approach ensures that their actions are targeted and highly effective, providing you with a greater return on your investment.

Backed by a Team of Experts Your Interim BC is not alone. They are supported by our entire team of industry experts. While the Interim BC is on-site providing hands-on training and leadership, they are in constant communication with a team of seasoned consultants who have seen and solved virtually every issue a Service Provider faces. This means that you are not just hiring one person; you are gaining the collective knowledge and real-world experience of an entire team dedicated to your success.